Policies:

Payment

We accept MasterCard, and  Visa:

• Each online purchase is handled through an encrypted secure server.
• We do not charge your credit card until we ship.
• Each transaction records your IP address this helps in fraudulent use of credit cards.
• Your CD/DVD purchase will be processed by Lampstand Studios, our order fulfillment company. Donations will be processed by the ministry office and you will receive a tax deductible receipt.

Shipping

We ship your order via US Mail or by DHL. Most orders are filled within 3 days. Some orders could take longer and you will be notified of any delays.  International Orders will take up to 2-3 weeks to arrive unless you have indicated us to ship via an expedited service.

Privacy

Your personal information will not be shared with anyone. Each purchase either by phone, mail or email are automatically entered into our customer database and it will only be used for further communications from us. At anytime you may un-subscribe from our email campaigns. Your credit card information is kept secure and will be shredded after the time limit required by your credit card provider.

Refund Policy

All discs are created free from defects, some discs show video effects or audio noise that are in the original recordings and are beyond our capability to correct. If a DVD does not play on your DVD player do not assume that the disc is defective. Please test it on another DVD player or in your computer. If it does not play, return it to us for a replacement.

No refunds will be given if you order the wrong disc, return the disc free of scratches and finger prints and in it's original packaging and in-house credit will be issued. Credits are good for one (1) year from date of issue.

Lifetime Disc Replacement Policy

If at anytime a disc becomes un-playable for any reason simply return it to us with - $5.00 for each DVD and $3.00 for each CDs and it will be replaced. This includes return by US Mail within Continental USA.
Download  Lifetime Disc Replacement Return Form